IDFC Bank - State Manager

Objective:

- To establish & manage group of branches covering a designated state

- To drive the business vision of building a community centric relationship based mass market banking business in the designated state

- Implement the business vision of building enduring relationships at the household level in the entire state

- Develop the equity in the market through community outreach and building partnerships with local development organizations

Key Responsibilities

- Responsible for setting up the business in respective state & driving business targets, ensuring high quality service, customer relationship

- Responsible for profitability of all the branches in the state

- Achieve the product wise targets for the state

- Regular visit to all the areas

- Ensuring Staff productivity & Product penetration

- Strategize & Implement new processes for managing better customer relationships

- Management of complete audit and compliance for the state

- Ensure best utilization of funds

- Analyze trends in portfolio quality and operational compliance and take corrective action

- Monitor customer satisfaction and suggest possible product modifications / improvements

- Build capability of members in allocated area

Candidate Profile

- Masters degree in any stream

- Possess 9-12 years of relevant experience, preferably in Banking.

- Should have handled multiple branches/clusters/areas in previous assignments

- Should possess strong sales, people-management and customer-service skills

- Ability to handle wide geography & multiple branches

- Excellent communication and listening skills with knowledge of local language is must