Objective :  - Responsible for the branch operations and service delivery to the customers of the rural branches (tier 2 - 6) in the state and provide leadership to the branch & cluster teams.   - The role will be a state level leadership role for the rural business and will be responsible for all the branch operations activities.   The person will be responsible for :  - Developing and training staff members ensuring that they are fully aware of the Bank's products, processes, procedures and practices. The operations team in the branches should be well trained to deliver high standards of customer services offered by the Bank  - Monitoring the day-to-day Operations and administration of the Branches, ensuring strict compliance with Bank's policies and procedures.  - Tracking and monitoring TATs across all services offered by the branches and resolving operational challenges faced by the branch teams.  - Adhere to high ethical standards and ensure compliance with banks own and regulatory guidelines and facilitate audits  - Contribute to the branch related processes like cash, clearing transactions, secured stationary mgmt., account opening and other financial transactions.   - Managing the escalation for complaints and needs to ensure that all customer complaints are resolved. Wherever required liaise with other depts/seniors for required solutions to settle issues to the satisfaction of the customers including changes in processes or procedures.  An Ideal Candidate should possess :  - The candidate should have handled cluster / state / area operations role for 3-5 years covering atleast 5-10 branches, preferably in a bank.   - The person should have good understanding of banking operations ranging from cash management, transaction handling (FT, DD issuance, disbursements etc) and the file processing / account opening processes   - Should be well versed with regulatory requirements including AML and KYC related aspects   - Should have experience of handling team and remote management   - MBA from a premier Institute or equivalent

Karnataka

IDFC Bank - State Head - Rural Branch Operations - IIM/XLRI/FMS 

IDFC Bank - State Head - Rural Branch Operations - IIM/XLRI/FMS  ,Job Description for IDFC Bank - State Head - Rural Branch Operations - IIM/XLRI/FMS  in IDFC Bank in  Karnataka for (7-11) years of experience. Apply Now!

Job Description for IDFC Bank - State Head - Rural Branch Operations - IIM/XLRI/FMS  in IDFC Bank in  Karnataka for (7-11) years of experience. Apply Now!