Idea - Vertical Head - Reconciliation - Payments Bank

Roles & Responsibilities:

- Dispute Management Process - ATM & POS transactions - Issuing & Acquiring

- Knowledge of NPCI/RBI TATs for dispute management along with VISA & MasterCard rules and regulations.

- Knowledge of ATM Cash Tally & EJ Error codes

- To ensure that Recovery details are submitted to CRAs/MSPs/Banks with reference to disputed transactions as well as EJ not available cases & zero liability is kept on Recon Operations

- To ensure that action is taken on un reconciled ATM/POS transactions on a daily basis leading to further debit & credits to customer accounts OR Vendor Account

- To ensure that daily follow-up with concern vendor OR branch for JP wherever EJ not available & resolve the dispute within TAT

- To ensure that submission of daily, weekly and monthly status of MIS OR reports are shared internally.

- Make sure that all UAT reports are submitted to Bank & confirmation is taken on the same.

- Working knowledge of Microsoft Office, excel formulas, emails etc.

- To ensure that submission of monthly status and statistical reports to reporting head and Bank

- To ensure that services are delivered in line with the SLA agreed with Bank

- By ensuring that service deliverables are met operationally basis which ensuring that penalties if any are no more than 1 % of the annual billing for Bank.

- Working knowledge of DBTL / prepaid cards / gifts cards / etc

- Should possess working knowledge of reconciliation of IMPS settlements

- Should have worked with aggregators for e-com products

- Also possess knowledge of RTGS / NEFT and reconciliation of these transactions in a centralised environment

- Should be able to deliver projects in close co-coordination with various stakeholders in the organisation

- Should also possess implementation skills of various deliveries in a time bound manner\

- Having cheques clearing knowledge will be desirable

Desired Candidate Profile:

- Graduate or post graduate with around 12 to 15 years experience

- Good Communication Skills and good Customer Interaction.

- Implement and act in accordance with the organizations information security policies

- Protect assets from unauthorized access, disclosure, modification, destruction or interference

- Execute particular security processes or activities;

- Ensure responsibility is assigned to the individual for actions taken;

- Report security events or potential events or other security risks to the organization.