Idea - Company Retail Store Manager

Idea - Company Retail Store Manager

Idea Cellular is an Aditya Birla Group Company, India's first truly multinational corporation. Idea is a pan-India integrated GSM operator offering 2G and 3G services, and has its own NLD and ILD operations, and ISP license. With revenue in excess of $4 billion; revenue market share of nearly 15%; and subscriber base of over 121 million in FY 2013, Idea is India's third largest mobile operator. Idea ranks among the top 10 country operators in the world with a traffic of over 1.5 billion minutes a day.

Idea's robust pan-India coverage is built on a network of over 100,000 2G and 3G cell sites, spread across over 55,000 towns in India.

Profile : Company Retail Store Manager

Location : Haryana

Job Purpose :

CRS Revenue through :

- Postpaid, Prepaid and other Handsets/Product Sales

- VAS sales

- Customer Retention

- Walk-In Collection

- Sale of Premium Nos.

Customer Satisfaction through :

- Customer Experience Management

- Internal PIB (Professional Interaction Behavior)

- Instant Customer Feedback

- Product Knowledge Tests

- External Assessments/Mystery Shopping Audits

Atul Kapoor
HR- Talent Acquisition
Idea Cellular- Haryana