IDBI Federal Life Insurance - Assistant Manager - Complaints

Assistant Manager - Complaints

Function: IGMS Complaints

Key Responsibilities:

- Responding to customer grievances with 24 hours.

- Maintaining the Integrated Grievance Management System TAT to 2 days.

- Preparing and Publishing Internal & Regulatory MIS to stakeholders and IRDAI within stipulated timelines.

- Interactions with customers to understand their concern areas.

- Periodic Analysis on Complaints and Trends for presentations.

- Prior Experience in Customer Grievance Handling

Education: Graduation necessary, Post Graduation/ MBA desirable.

Experience: 4 + years experience in handling Customer grievances in Insurance Industry.