- Job Responsibilities: - Mange a team of approximately 10 - 20 CSRs - Ensures 100% of CSRs meet and or exceeds their overall KPI's (sales targets, customer satisfaction and experience, quality and productivity standards) - Provides consistent, balanced and timely performance feedback on CSR performance - Ensures a positive work environment, continuous learning and a high quality employment experience for your team - Provides leadership and manages to all operational standards - Along with fellow Team Leaders, meets and exceeds all department goals - Applies timely performance management standards and processes - Day to day sales/service request management - Effectively communicates and manages change in operating procedures and processes to ensure staff understanding, retention and appropriate execution - Coach, develop and engage the CSR to increase their abilities while enhancing their own careers Experience-Skills-Qualifications: - 3+ years of business experience in call center or like environment. - Preferred 2+ year demonstrated leadership experience. Must have experience managing a stressful and ever changing environment. - Communicates clearly in verbal and written formats - Has ability to drive team results through coaching/developing/mentoring - Good analytical skills (ability to read MIS and take real time action) - Clearly assigns responsibility/accountability for work - Has ability to set attainable goals - Must display prioritization skills & exercise best in class time management skills - Partners with cross functional units to ensure effective execution of daily business targets - Strives to remove barriers for achievement of individual goals - Inspires and motivates team of CSR's turning behavior from pay check to pride - Blends people into teams when needed - Creates strong morale and spirit in his/her team - Initiate solutions to improve quality and productivity - Translate business goals into individual goals - Ensures that the plans for the day and / or potential - challenges to success- are communicated to all CSR - Recognizes the strengths and areas of improvements for all CSR- s, and has the ability to build developmental plans as appropriate - Sets clear objectives and measures outcome - Constructs compelling developmental plans and executes them - Graduate - Good computer skills. - Knowledge of CRM, dialer/RTQM. Education : PG - Any Specialization. Full Time MBA only. Those candidate who have appeared for an Interview with us in last 6 months need not apply again. Shantanu Bhalekar Human Resource - Manager Ext : 022 3380 7157 ICICI Lombard GIC Ltd

Hyderabad

Mumbai

ICICI Lombard - Team Leader - eChannel 

ICICI Lombard - Team Leader - eChannel  ,Job Description for ICICI Lombard - Team Leader - eChannel  in ICICI Lombard General Insurance Ltd in  Hyderabad Mumbai for (3-4) years of experience. Apply Now!

Job Description for ICICI Lombard - Team Leader - eChannel  in ICICI Lombard General Insurance Ltd in  Hyderabad Mumbai for (3-4) years of experience. Apply Now!