Key Responsibilities, Deliverables and Expectations:
- Managing P&L for the vertical.
- Maintaining high service levels as per our requirement.
- Excellent People Management Skills.
- Stakeholder Management at CXO Levels.
- Handling gamut of operational & support activities across a site in assigned region.
- Working as a central resource coordinating/controlling the assigned function.
- Liaison between various channels within the function for efficient deliveries
- Ensuring service level deliverable are met
- Ensuring quality in output
- Organizing teams & work flow
- Manpower planning
- Ensuring processes are followed.
- Preparing Various MIS & reports
- Understanding Process requirements
- Co-coordinating with stakeholders for process requirements
- Ensuring Support and operations work in tangent
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