ICICI Lombard - AVP - Call Center

Key Responsibilities, Deliverables and Expectations:

- Managing P&L for the vertical.

- Maintaining high service levels as per our requirement.

- Excellent People Management Skills.

- Stakeholder Management at CXO Levels.

- Handling gamut of operational & support activities across a site in assigned region.

- Working as a central resource coordinating/controlling the assigned function.

- Liaison between various channels within the function for efficient deliveries

- Ensuring service level deliverable are met

- Ensuring quality in output

- Organizing teams & work flow

- Manpower planning

- Ensuring processes are followed.

- Preparing Various MIS & reports

- Understanding Process requirements

- Co-coordinating with stakeholders for process requirements

- Ensuring Support and operations work in tangent