Responsibilities - Able to understand the customer need and competition and design product offerings meeting the customer requirement - Run projects for making products and processes leaner and user friendly - Use the existing data and design offerings resulting in conversions and increased market share - Conduct customer and competitor research to enhance call centre and marketing campaigns performance - Track and optimize call center performance through regular reviews and voice of customer calls, refine complain management processes and promote self-service by working in close cooperation with Product management team colleagues - Design and initiate customer engagement campaigns to optimize conversion / activation rates for new / inactive customers and execute them through phone banking team - Enable the phone banking team with required tools such as calling script so as to maximize customer response - Work with internal stakeholders such as Business, Marketing, Technology, Compliance and Legal, Analytics to ensure high performance and compliance with regulations - Manage vendors and in-house staff to ensure they deliver on time and within budget Functional Skills: - Strong project management skills - Financial services sector experience - Data analytics - Demonstrated ability to create structure and identify/institute process improvements - Adept at seeking-out insights, knowledge and direction through both structured (e.g. primary/secondary research) and unstructured means - Experience of digital marketing - Proficient in MS Word, MS Excel, PowerPoint

Mumbai

ICICI Bank - Product Manager - Retail Products 

ICICI Bank - Product Manager - Retail Products  ,Job Description for ICICI Bank - Product Manager - Retail Products  in ICICI in  Mumbai for (1-8) years of experience. Apply Now!

Job Description for ICICI Bank - Product Manager - Retail Products  in ICICI in  Mumbai for (1-8) years of experience. Apply Now!