04/07 HR - North
HR at ICICI Bank

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ICICI Bank - Branch Manager (6-12 yrs) Premium

Mumbai Job Code: 716779

Branch Manager (BM)

Positions Reporting to Role:

- Deputy Branch Manager, Branch Staff

- Branch Sales Manager and sales officers team in regions without Regional Head Sales Structure

- Privilege Banker

Job Role and Responsibilities:

- Responsible for the administration and efficient daily operation of a full service branch office, including lending, product sales, customer service, and security and safety in accordance with the Bank's objectives

- Enhance and contribute in the growth of the company through Business Development

- Provision of a superior level of customer relations and promotion of the sales and service culture through coaching, guidance and staff motivation

- Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship

- Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product (liability, assets and fees) wise

- Weekly/monthly reviews for outbound and as well as for inbound sales

- Prepare and review monthly activity calendar of outbound activities for BSM/SOs on a weekly basis.

- Ensure proper on-boarding of all new customers acquired

- Cross-sell of products (i.e. sales of 3 products per customer within 90 days of account opening) with new and as well as with existing customers

- Conduct daily morning huddles to discuss daily plan and agenda for employees

- Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation

- Maintain customer relationship through sourcing and on-boarding process

- Monitor DSR (Daily Sales report) on a regular basis

- Manage leads through SFA (software used for entering the generated leads)

- Segment the customer within the catchments of the branch to increase the Journal-Ledger base of the branch

- Capability building and manpower management

- Mentor/Guide new joinees as well as existing branch employees

- Brief employees on their role and expectations from them

- Provide timely feedback to employees on a regular basis (structured feedback)

- Conduct workshops and training programs for the employees

Deliverables:

- Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds, Gold etc.

- Maintain a healthy asset and liability book i.e., Journal Ledger growth

- Customer Service

- Compliance and Risk Management

- Branch Profitability

- Brand Administration:

Skills and Competencies:

- Analytical Skills

- Good Communication Skills

- Knowledge and understanding of banking products and service

- Strong network within and outside the branch

- Current-Account Knowledge

- Team handling skills

Educational Qualifications:

- Graduate & Post Graduate with 6-12 Years work experience

Location: Mumbai

Min Exp (yrs): 6.00

Max Exp (yrs): 12.00

Women-friendly workplace:

Maternity and Paternity Benefits

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