Senior Functional Consultant Responsibilities : - Understand how the ICM product works and how it is used by customers. - Work closely with customers to answer questions about the features and capabilities of our product. - Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills. - Develop knowledge base articles for both customer and internal team to reduce troubleshooting time and drive faster issue resolution. - Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes. - Follow and contribute to defined CRM processes to manage customer requests efficiently - Requires collaboration with cross-functional teams. - The role may involve travel to customer locations. Skills and Qualifications : - 5+ year's previous experience in an Application Support role. - Willingness to work in shifts and travel on demand. - Excellent troubleshooting skills with expertise in SQL, stored procedures and networking knowledge. - Knowledge of Windows Azure and Cloud Computing will be an added advantage. - Deep understanding of customer support processes and CRM tools. Ability to follow defined processes. - Outstanding written and verbal communication skills, presentation skills and experience presenting. - Ability to coordinate, follow up, follow through and drive issues to closure proactively - Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer's problem. - Proven track record in solving problems from a technical and business perspective. - Knowledge of contract management systems or workflow systems is a strong plus. - Education : Science or Engineering graduate.

Pune

Icertis Solution - Senior Functional Consultant 

Icertis Solution - Senior Functional Consultant  ,Job Description for Icertis Solution - Senior Functional Consultant  in Icertis in  Pune for (5-8) years of experience. Apply Now!

Job Description for Icertis Solution - Senior Functional Consultant  in Icertis in  Pune for (5-8) years of experience. Apply Now!