IBM - Service Integration Leader Role

Service Integration Leader position

Required excellent 14 - 18 years experience in Oracle CRM, Middleware (WebSphere, Tomcat) DB (Oracle, Exadata, Timestan, SQL, & Postgrel) & EAI (IBM) operations. (minimum two technologies) 24&7 support managing minimum of 50+ resource team should work on Innovation and Transformation: Flexibility: Worked in multiple accounts and teams across IBM.

- Handle daily operational activities like health check, dashboards, patching, compliance management.

- Handle high severity incidents and assist in escalated issues.

- Interlock with stakeholders for any issues/escalations

- Perform root cause analysis for repeated and high severity incidents.

- Plan and execute changes. Improve change efficiency and success rate.

- Interlock with customer and management for technical discussions.

- Interact with OEMs for issue resolution, new deployments and service improvement.

- Identify improvement areas and take up initiatives for service improvement and efficient operations.

- Advise deployment of new solutions

- Participate in deployment of new projects.

- Plan and perform BAU upgrades and deployments.

- Mentor L1\L2/L3 resources in new technology, procedures and processes.

- Knowledge of server hardware will be beneficial

Added requirement Certifications :

- ITIL Certified

- Oracle

- PMP Certified Project Manager