IARC - Head - Debt Service Management

Experience & Skillset

- ~15 years of experience in retail collection operations , both unsecured & secured in a bank or large NBFC. Preferably Bank with tangible results and proven track record in collection.

- Good experience in recruiting & empanel agencies, nationally and managing them. Good existing relation and knowledge of field collection agencies across states.

- Must have handled a decent sized team but across geographies & products.

- Good knowledge of the entire debt service mgt process right from allocation , agency onboarding , collection handling , repossession , auction , disposals , yard mgt etc .

- Relevant knowledge in legal filling (NI Act, Civil Suite and DRT) on NPA account as per POS value

- Prior experience in managing early buckets through digital platforms and call centers , deeper buckets through field agency, NPA cases through recovery teams.

- Ability to manage dashboard, reports to control DPD movements , roll rates , agency performance, payouts / incentives , create pay out programs , policy frameworks etc.

- Ability to perform in an environment of high service standards, implementing operational policies, compliance to internal and regulatory guidelines.

Qualifications

- MBA preferably have done law OR CA

Technical Skills

- Proficient with MS Office (Excel, PowerPoint, Word)

- Experience in reading data, reports and derive actionable insights

Others

- Excellent communication & negotiation skills

- Strong bias for action

- Affirmative in nature