Human Resource Operations Role - BFS

- Drive and manage change - be ambassador of the model and teach/mentor stakeholders on the model

- Continuously train and support HRBPs on understanding the model ( keep developing improved set of tools and guidelines)

- Manage expectations of shifting role of HR professionals and support them in the journey - Ensure that HRBPs understand its role within the operational delivery model

- Onboarding of new HR employees to the delivery model

- Support HRBPs on onboarding and training managers and employees

- Manage change adoption survey for region, analyze results and drive improvements action plan agreed with region

- Continuously improve and optimize processes and mitigate gaps

- Analyze ongoing issues/ escalations to understand end-to-end process impact and find potential improvements

- Regularly review end-to-end process and supporting DTPs - Find new ways of doing things

- Analyze in scope versus out of scope activities ( residual tasks) and find opportunities to simplify - support local HRBPs on finding new solutions

- Ensure to have HR Functional Knowledge of various HR functional disciplines / activities and how the current delivery model support it ( incl tools and systems)

- Liaise with process owners (CoEs) in the identification of process improvement areas and escalation when required

- Drive regional and global process compliance and standardization

- Challenge and balance between HR operations process standardization and regional or business specific customization

- Continuously Improve User Experience - improve service in supporting employees, managers and HRBPs

- Collaborate with HRBPs on improving HR Support to drive end-to-end process experience

- Regular reviews of FAQs and Ensure regional process variations are updated

- Regularly analyze feedback from stakeholders to improve the HR Support service