Httpool - Client Solutions Manager

About Httpool:

Httpool, an Aleph company, represents the leading digital media platforms across Europe and Asia. It supports their growth as well as drives business results for traditional and native advertisers across 30 markets. Based on an innovative set of technology and performance solutions, seasoned vertical teams, and extensive market know-how, Httpool enables advertisers to connect with their audiences in the most efficient and effective ways, consistently maximizing their ROIs. Leading media platforms including Twitter, Facebook, LinkedIn, Snapchat and many others appointed Httpool as their exclusive ad sales partner across selected European and Asian markets.

Httpool is looking for a Client Solutions Manager to add their structured and customer service brilliance to our India team. You will be a part of the dynamic and supportive team within Httpool. In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution. You need to be able to work independently, be proactive and also a team player.

Main Responsibilities:

- Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review

- Onboarding new clients & upselling the existing ones

- Understanding the key customer needs and requirements

- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

- Ensuring the correct products and services are delivered to customers in a timely manner

- Serving as the link of communication between key customers and internal teams

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Playing an integral part in generating new sales that will turn into long-lasting relationships

Skills & Experience:

- Media agency background or experience in working with media agencies

- Understanding of running performance campaigns

- Basic analytical skills and tools (Excel, Google Sheets, Ads Platforms)

- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

- Excellent organizational skills