HR Operations Professional - Benefits Team - HR Shared Services

- Manage the day-to-day operations of the Benefits teams (Retirals, Medical, LTA, Insurance, Loans, advances, Car expenses etc).

- Accountable for coordinating and managing the entire Benefits management function while meeting all accuracy, timeliness, satisfaction and NPS metrics.

- Accountable for the relationship with Benefits Management vendors, holding regular meetings to resolve issues in a timely manner.

- Escalates all increases in one time Benefits vendor expenses to the Service Delivery Manager for review and approval.

- Accountable for regularly monitoring customer and HR partner satisfaction/NPS feedback and Business Performance Metrics to identify pain points and implement solutions and actions with the team to continuously improve the customer and HR partner experience

- Ensures compliance with regulatory reporting and submission of reports and payments. Conducts own internal audit on own areas ensuring HRSS information is secured at all times.

Key Relationships :

- Service Delivery Manager

- HRSS Management

- HR Generalists

- Customers

- CSC

- Benefits Vendors

- Finance/ Treasury

- Country Tax