HR Manager - IT/ITeS

Manager Business HR

Role & Responsibility:

- Interface between the HR and the Customer/ Process owners in Operations. Responsible for regular interaction with the Process Owners to understand their expectations.

- Ensure effective implementation of HR initiatives across Processes such as POF, Open Forums & PMS, E-SAT surveys, etc.

- To ensure prescribed coverage of employees’ through HR forums for all processes in the cluster; and devise action plans to address issues/ concerns raised by the team

- To ensure effective implementation of IJP process across processes; to be a part of the IJP panel for selection of candidates

- Ensure refresher training are conducted regularly on HR policies for both agents and Team Leaders

- To ensure efficient handling of Confirmation process and cases on EDP

- To ideate around the Engagement activities for the floor and ensure that the same are conducted as per the calendar published on monthly/quarterly basis

- Ensure all queries, grievances and escalations across processes are resolved within committed timelines; conduct Investigation in Employee grievance/ disciplinary cases and give out DAP to employees found in violation of process/ company policies post inquiry.

- Follow up on Reference Checks closures as per client / organization requirements.

- Ensure employee database is correctly maintained and payroll inputs are received from Ops and salary inputs happen as per timelines.

- Responsible for supporting Operations in controlling attrition; ensure prescribed coverage of employees in exit Interviews and ensuring that the findings of the Exit Interviews for resigned employees are shared with operations on timely basis, separation trends identified and action plan devised to address key drivers of attrition.

- Assist in development of policies and procedures to ensure staff retention.

- To be accessible when any employee has any grievance that requires HR intervention

- To assist in PCMM implementation initiatives for the Organization

- To manage audits and other compliances.

Desired Skill Sets:

Education: MBA or PGDBM in Human Resources is a must.

Year of exp.: min 5+ years prior experience in Human Resource in ITES/BPO industry.

Desired Role Exposure:

- Exposure to Human Resource systems, policies and practices such as Appraisal/Payroll Reconciliation/Recruitment with previous organizations would be a plus.

- Excellent track record during past work experience; Stability in previous jobs; Demonstrated coordination skills in prior employment.

Local candidates preferred.

If interested please share your profile at shilpy@isearchglobal.com