HR Manager - BPO/IT/Online

Job Responsibilities:

1. Recruitment and Selection

- Maintain up-to-date recruitment progress report, talent database and all related staffing communication.

- Process all local recruitment requests in an effective and efficient manner.

- Managing orientation program for employee to the business and culture.

2. Training and Development

- Interface with Group HR and external vendors and suppliers for the implementation of corporate training or training programs to meet the business needs where appropriate.

- Identify key skills, specialty skills and propose training needs accordingly.

- Managing, communicating and delivering important projects that impact other parts of the organization.

3. Compensation and Benefits

- Monitor and alert the regional human resources director to any variance between the budgeted and actual salaries and headcount.

- Occasionally, produce and submit information to for - knowledge sharing- with Group HR.

- To be in charge of payroll administration and to make all necessary co-ordination to make a smooth and efficient operation (variable compensation, overtime, expatriates compensation, special payments).

- Gather all necessary data to benchmark salaries and benefits.

- Compile all data needed for the annual salary review, and the annual performance appraisal analysis.

- Provide recommendations and support to HR representatives (mainly Finance Directors) across the region.

- Provide information to Expatriate staffs regarding C&B (Tax; Social Benefits).

4. Employee Relations

- To detect and handle complaints, disputes and grievances of all staffs and to report them to the Regional Human Resources Director

- To foster a conducive working environment through employee relations activities and communication

- To conduct exit and grievance interviews with all departments/staffs

- To assist in handling all local labor tribunal cases

5. Rules and Regulations

- To review the staffs rules and regulations (or employee handbook) on a regular basis

- To create and implement the employee staff rules and regulations for newly created subsidiaries in the region

6. Budget, financial management

- Submit the Personnel Budget for all personnel costs and Headcount to Finance Department. Produce and submit the yearly tax returns for all staffs on a yearly basis.

- Produce and submit the payroll journal and the Headcount report to Finance Department on a monthly basis.

- To submit the Personnel latest estimates for all personnel costs and headcount to Finance Department on a quarterly basis.

7. Human resource information system

- Maintain smooth running of the Human Resources Information System.

- Monitor timely update of personnel records (personal details, position, salary, appraisal outcomes, leave records, training and awards).

- Organize locally and produce Group HR reporting.

8. Payroll

- Maintain complete employee records.

- Process payroll on time and ensure accurate cost allocations.

- Monthly reports, journals and statutory returns such as Payroll Tax, PAYG, Superannuation, Workers compensation etc.

- General enquiries and inquiry resolution.

- Provide cost analysis and wages information as required for budgetary purposes.

9. Performance Management System

- Preparing, Validating and Publishing Network Performance Reports and KPIs & Management Updates

- Ensure that PMS through Balance Score card is implemented in such a manner that KRAs can be properly measured and are result driven.

- Will have to act as a Trainer in educating all functional head /second line in making them aware about balance score card is, how KRAs of their and their staff member will get measured.

- Must tie up with functional & technical team in understanding their targets and ensure that it gets cascaded down the line understood well by all and all their queries are resolved timely.

- Will be responsible for yearly objective setting exercise well in advance and same way drive PMS review on half yearly and annually basis.

- Design PIP (Performance Improvement Plan) for average performance and below performance.

- Will be responsible for designing career path for all employee working closely with functional and Sectional Heads.

- Will be responsible for mentoring and coaching 2nd line team working closely with Functional and Sectional head.