HR Manager - BPO

We have a great opening with one of our leading Client for Manager - HR

The Job Description is as follows :

Duties :

- Maintain effective business partnering relationship with the Country MD/Line Managers, and BC Management with direct reports in the country.

- Provide pragmatic HR management advice to the Country MD/Line Managers, and BC Management with direct reports in the country.

- Ensure compliance to regulatory/statutory/audit concerns & reporting.

- Ensure accurate and prompt delivery of all operational HR services.

- Facilitate positive employee relations practice.

Other Duties :

- Participate & contribute in Country/BU’s management & operation meetings as the representative of talent.

- Manage change management efforts in organizational developments and organization effectiveness interventions.

- Develop, implement & govern HR related policies, procedures & established guidelines that are aligned to local organization & operation needs.

- Facilitate talent management of human resources including structured recruitment/selection; employee engagement/retention; employee learning/development; performance management and succession planning.

- Upkeep design, implement & manage total compensation & benefits structure to ensure Schawk’s competitive positioning in the industry.

- Work with Regional & Corporate HR to provide support in implementing HR initiatives.

- Work with Regional Shared Service Team to manage operational HR services.

- Manage data accuracy & data integrity for PeopleSoft and all peripheral HR systems through the Regional Shared Service Team.

- Communicate/educate management/operations on significant & relevant changes in HR.

- Manage company employee communications and maintenance of World location websites.

- Manage employee work safety, welfare, and wellness & health programs.

- Manage grievances, counseling & disciplinary actions in an expeditious manner.

- Coordinate, assign & provide supervisory leadership to and review the work of direct reports.

- Prepare & manage location annual HR budget.

Personal Performance Factors :

- Integrity/Ethics - deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, and conveys good news and bad.

- Perseverance - targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership/motivation.

- Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.

- Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

- Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.

- Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously

Position Competencies :

- Communication- communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.

- Client focused – builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.

- Decision Making/Judgment- recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, communicates decisions to others.

- Project Management- establishes project goals, milestones, and procedures, defines roles and responsibilities, acquires project resources, coordinates projects throughout the company, monitors project progress, and manages multiple projects.

- Delegation- clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work.

- Negotiation- can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can will concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly to parties in negotiations, has good sense of timing.

- Development of others- provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct reports’ career goals, constructs compelling development plans and executes; pushes direct reports to accepts development moves; will take direct reports who need works; is a people builder.

- Strategic thinking- creates and communicates a long-term vision, balances short and long-term goals, keeps own and team’s work aligned with overall goals, understand the market and can predict change, understands the industry and the competition, creates and adjusts strategic plans.

- Organization Savvy - operates within the organization’s formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others’ roles and perspectives, can sell projects and ideas across the organization

Minimum Requirements (Education/work experience) :

- Bachelor's Degree required, Master's Degree preferred.

- Previous experience as a team lead or senior level individual contributor.

- Incumbent typically has 10+ years experience.

- Minimum 8 years of progressive Human Resources Generalist with at least 3 years of HR Management experience required.

- Proven ability to manage, develop and delegate to support team.

- Experience working with both hourly and exempt associates.

- Ability to understand and execute within sound human resources procedural and legislative guidelines.

- Excellent verbal and written communication skills, as well as interpersonal skills.

S.NirmalKumar
9500022483