HR Generalist Role - BPO/ITeS

Roles and Responsibilities

- Partners with leadership to align HR strategy to business strategy.

- Acts as change agent to business through process design and approaches that support change and transformation striving to lead mutual processes to best practice status.

- Analyzes trends and metrics in partnership with HR peers to develop solutions; programs and policies.

- Provides day-to-day coaching to leadership on a variety of actions to include employee relations issues, policy interpretation and application; talent management and development; and organizational design consultation.

- Conducts ongoing supply and demand analysis for business partners on current and future state staffing and skill needs and designs talent acquisition strategies to meet those needs. Actively participates in annual budget planning/labor forecasting process with business partners.

- Actively participates in recruitment campaigns; job fairs; college relations programs; general networking; etc. to ensure robust candidate pipeline

- Promote diversity awareness in hiring practices

- Facilitates process of candidate selection; interviewing; job offer; background check; and candidate on-boarding details.

- Mentor managers on employee development best practices

- Responsible for administering performance management program

- Advise leadership on hiring and terminations

- Administer payroll, employee benefits and FMLA

- Provide guidance on employee behavior and conflict resolution

- Conduct investigations in response to employee complaints

- Partner with leadership to develop succession plans

Desired Candidate Profile :

- Master's degree in Human Resource Management or related field, preferred

- 5+ years of HR experience

- Experience with hiring employees

- Proficiency with employee relations

- Strong interpersonal and negotiation skills

- Proven knowledge of full lifecycle recruiting components to include sourcing; qualifying; networking; assessing; selling and wage/salary trends

- Ability to thrive in an ambiguous and rapidly changing environment

- Ability to make recommendation to effectively resolve problems or issues

- Proven acuity in MS office suite, internet and data-base management