Posted By

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Abhishek JP

Managing Director at Search Light Consulting

Last Login: 15 May 2024

Job Views:  
820
Applications:  40
Recruiter Actions:  5

Posted in

HR & IR

Job Code

81597

HR Business Partner Lead - BPO/IT

7 - 12 Years.Hyderabad
Posted 11 years ago
Posted 11 years ago

HR Business Partner Lead - MNC BPO / IT

- The HR Business Partner Lead is responsible for partnering with business. He/She would be responsible for building a strong HR relationship with stakeholders, building mechanisms to drive performance management, Associate engagement and development, Career counseling/coaching, compliance of HR practices and guidelines. The HRBP Lead will understand requirements of business and will work closely with customer leadership in forecasting supply and demand, and offering tailor made solutions.

Key Responsibilities:

Strategy & Planning

- To partner with the leadership to understand business environment and work priorities to develop and
execute innovative solutions to address current associate management issues.

- Define review and feedback mechanism within the team to ensure effective communication flows

- Coach leadership on the HR aspects of key business strategies, issues and decisions.

- To be able to define the crucial activities from a HR / BP standpoint to drive effective execution and the
desired outcome

- To be a catalyst to drive HR strategy to enable the organization to be one of the premier “associate
experience providers”

Performance Management and Professional Development

- To drive the philosophy for PMS as defined in the process

- Manage the execution and implementation of major Human Resources processes working with the team of
HR representatives (e.g. annual and midyear promotions, annual performance management, compensation
and salary administration) according to geographic/entity guidelines.

- Manage the performance management processes such that managers are coached upon effective feedback
mechanism, timeline adherence and handling grievance issue along with the concerned manager on a case
to case basis

- Coach supervisors in the career development of all assigned associates by educating them on the career
model and providing guidance on career plans/training plans based on individual goals and the goals of the
group and/or geography.

Associate Relations and Associate Transitions

- Serve as an escalation point for complex associate relations issues and provide guidance and intervention,
as needed to resolve associate grievances.

- Coach and advise HR representatives on HR policy and ensure compliance to the company’s policies.

- To ensure that the sensitive issues are handled effectively and are brought to a logical conclusion with
constant communication to relevant stakeholders

Resource planning (if applicable)

- Ensure team is maintaining personnel information in all appropriate systems; monitor actual headcount,
new hires, attrition vs. plan; report on capacity, chargeability, and availability; analyze trends and make
recommendations and follow through with actions.

- Collaborate with Talent Acquisition teams and colleagues in other entities to ensure plans and targets are
being achieved.

- Manage headcount plans to drive promotions, transfers, and attrition (both managed and un-managed)
decisions. Oversee HR team’s execution of these transitions.

- To consult with the mangers on effective resource utilization

Generalist HR

- Work with leadership and Finance to develop and monitor personnel development budgets including training
spend and community spend.

- Drive the policy awareness and ensure compliance across the organization. Being a SPOC for providing
clarifications on policies as required.

- Address management requests for analysis on key performance indicators relating to people issues (e.g.
retention, billable heads, leaves etc.).

- Partner with the L&LD team to assess skill gaps with leadership, execute plans for skill development areas
and support HR Representative Generalists in identification of people to attend training.

- To drive the engagement programs as and when defined/rolled out by the HRBP team

- Keeping the team apprised of best practices and knowledge. Enabling the team to be apprised of human
resources industry trends/market benchmarks.

- Manage associate satisfaction programs to improve morale and retention. Promote an environment that
encourages employee growth. Review results of People Surveys and work with leadership to affect change.
Oversee customer Community meetings/activities.

Team Development

- To engage with the teams on a regular basis to review progress and updates

- To groom team members to perform at higher levels of expertise

- To build synergies among different functions of HR and across locations

- To build ways to foster knowledge sharing with the team

Qualifications:

Education: Postgraduate in HR from a reputed institute

Work Experience: 7 - 12 years of HR experience with minimum 6 years in a HR BP role and handling 3 - 7 members.

Knowledge and Skill Requirements:

- Comprehensive knowledge of the principles and practices of HR & an understanding of employment
Law/HR practices

- Understands the workforce demographics, critical capabilities, and trends impacting the specific functions
being supported.

- Ability to quickly learn, understand, and remain current on the drivers to company performance, the
industry, customer segments, the company value proposition and how the business retains competitive
advantage in the marketplace

- Ability to build strategic partnerships. Build relationships internally and externally. Collaborates across the
organization to maximize outcomes

- Excellent oral and written communication skills

- Knowledge of MS – Office

- Analytical skills.

Interested candidates can send their profiles to jpabhishek@searchlight.co.in or call me @ 040-40101210.

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Posted By

user_img

Abhishek JP

Managing Director at Search Light Consulting

Last Login: 15 May 2024

Job Views:  
820
Applications:  40
Recruiter Actions:  5

Posted in

HR & IR

Job Code

81597

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