HR Business Partner - ITES

Job Title / Designation - Human Resource- Business Partner.

Department name: Human Resources

Department Role: To improve Employee engagement (PMS) & relations, to manage Climate & culture creation leading to superior E sat, drive Change management, Talent development/succession management, Partner with Business to develop a culture of openness and fairness, Provide strategic insights to business for business efficiencies.

JOB ANALYSIS / SUMMARY –

Roles and Responsibilities

Key Result Areas

1.Retention Management

2.Culture building

3.Fair and Objective Performance Management

4.Impact on Business efficiencies

5.E-sat enhancement

Key Performance Indicators

1.Annual Attrition

2.Business feedback & floor health

3.Establishing new metrics

4.Cost savings & Lean initiatives

5.Final E-sat scores

JOB SPECIFICATION -

Required Educational Attainments (Degrees, Certificates etc)

Post Graduate in Management Studies

Required Skill Sets (Technical/Behavioral)

1.Good understanding of the BPO/KPO business

2.Very Good Communication Skills

3.Proven experience in managing the Line HR set up for a BPO/call center

4.Proven experience of handling change management & Executive counseling

5.Strong domain exposure from a People engagement tools & techniques

Required Attributes (Vision, Strength, Personality Trait, Certain Aptitude)

1.Ability to communicate clearly (verbal/ non-verbal)

2.Smart and Presentable

3.Should display Out of the Box thinking capability

4.Should have high levels of resilience- ability to push back

5.Have excellent peer/perception management skills

6.Should have sound mentoring philosophy & Mature head

Required Experience - 6-10 years, preferably in BPO/Call centers

Additional and Special Requirements

Should have handled a similar HRBP role in one of the previous assignments.

Please send your resume to aanchal.gupta@reliablemanpowerservices.com