HR Business Partner/HR Operations Manager - IT

- This position leads the development and execution of the people plan, including organizational design, culture creation and maintenance, HR policies and practices for resourcing, developing capability (L&D), Benefits approach, Industrial/ Employee relations, employee engagement and partner with the operational team to drive employee engagement and retention.

- As a member of the Leadership Team, the HR Manager/HRBP plays a critical role in building the capability and standards of the AMH services (AH Group BSC) and will support the development of the BSC by developing the BSC organization and culture to deliver an aligned strategic business and people agenda.

- Design, develop and maintain the HR policies and procedures in the organization

- Lead the HR business partner activities for the Business Service Center

- Develop long-term (approximately 2-3 years) resourcing plans, using frameworks and tools to identify the current and future organizational capability requirements for a small operational area.

- Facilitate workforce planning discussions with the BSC leadership team in alignment with BSC's strategic objectives; responsible for delivering and giving insights on People KPIs (e.g., retention, capability building, workforce cost vs. budgeted, etc.)

- Manage all employee transitions and employee relations activities, partnering with the Global HR team

- Facilitate and manage all HR enablement activities for the BSC including compensation, onboarding, employee relations, employee engagement etc.

- Ensure financial targets related to People are met (adherence to compensation and benefit structures, recruiting budget, learning budget, etc.)

- Lead the development of the talent management strategy for the organization including resourcing and retention and capability development.

- Design and define career paths for positions within the Business Service Center that include career growth opportunities

- Develop and manage the performance appraisal process for the Service Center

- Design, develop and implement the Service Center's rewards and recognition program

- Manage the learning strategy for the Service Center, including the coordination of learning planning and delivery

- Responsible for ensuring onboarding activities are completed for new joiners to the Center

- Facilitate organization design activities for the Center including job and team design activities; ensure spans of control adherence

- Develop the resourcing and retention strategy within the BSC.

- Diagnose ongoing learning and development requirements and identify and address current capability gaps.

Skills & Desired Experience :

- Overall, 8-10 years or more experience in HR particularly with HR Ops and HRBP.

- Excellent negotiation skills, job interviewing skills, analytical skills, social media knowledge;

- Result oriented, with high level of motivation for self-growth

- Ability to think strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources

- Experience working for a multinational organization (outsourcing / shared services)

- Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow team members

Educational Qualifications :

- Master's Degree in Business Management / PGDBM specializing