HR Business Partner - Call Center

HRBP - Call Center for a leading Bank in Mumbai

- HRBP experience in BPO/Call centre/ customer support is a mandatory.

- Inviting HRBP professionals from BPO/Contact Center vertical.

Location : Mumbai

Qualification : MBA - Full-time (mandatory)

Experience : 4 - 10 years

Job Role :

- Responsible for handling HRBP activities for the Contact Center.

- Work closely with managers and executives to align HR practices with overall business objectives.

- Handle employee relations issues, including conflict resolution, disciplinary actions, and employee engagement.

- Involved in talent planning, identifying skill gaps, and helping to develop strategies for talent development, succession planning, and career progression.

- Assist in the design and implementation of performance management systems.

- Manage the end-to-end recruitment process, from job posting and screening applicants to conducting interviews and extending job offers.

- Work on employer branding efforts to attract and retain top talent.

- Regularly tracking and monitoring employees' performance against the set goals and expectations.

- Implement employee retention programs to enhance job satisfaction and engagement.

- Support employee well-being through wellness programs.

Please share CV/references