HR Business Partner - BFSI/BPO

Key Roles and Responsibilities :

Business growth :

- Interact with HR Leaders of horizontals/ functions/ overseas regions to establish and visibly demonstrate unified sales and delivery organization that combines the best of vertical depth and horizontal expertise

- Participate in client interactions and RFP discussions to facilitate fresh business growth

Staffing and talent management :

- Ensure effective succession planning

- Ensure that the cost of replacement for the business is minimized

- Work with gPAC team to ensure that bench pool is efficiently engaged and utilized

Operating excellence and rigor :

- Advise Vertical Leader on people matters, health of operations and change management so as to ensure leadership communication, reality check and operating rigor.

- Monitor HR governance globally for the vertical across delivery centers and horizontals and make timely intervention to achieve improvements in business and people metrics (e,g. C & B cost, span/ bench/ supervisory/ RGFTE, SU, etc.).

- Ensuring the rigor around people agenda across businesses and locations

Employer of choice :

- Ensure implementation of HR systems and processes (e.g. engagement practices, performance management, session C, succession planning) so as to achieve employee motivation, productivity and retention (e.g. internal promotions of 60-70%, employee retention of 80-85%, etc.).

- Drive Employee Value Proposition across businesses and locations with specific initiatives and frameworks

Corporate Analytics - Employee Retention :

- Ensure proactive on time report outs for Executive leaders, Business leaders around employee retention with forecasts

- Work on presentations and data around employee retentions for reviews at different levels

- Publish fortnightly, monthly report outs for enabling business to take decisions basis industry trends and insights