HR Analyst - Japanese - Investment Bank

Roles & Responsibilities include, but not limited to:

- Resolving Global Performance Management & Global Learning process & system related queries received from all regions via phone, email.

- Ensuring service requests are responded to within TAT and quality levels are met on calls and emails while responding to service requests

- Maintaining GPM User History Records

- Creating a log (on the query management tool) of all queries received

- Tracking of system related issues / Logging cases in the Jira tool for unresolved system issues

- Providing Process/Cycle timelines to employees

- Providing process related guidelines as defined by Global Process Owner to employees

- System Navigation support

- Login and Password Issues

- Transfer of performance documents to new manager/new dept.

- Cancelling / Resetting performance documents

- Delegation & Proxy for reviews

- Year End Advancement support

- Global Learning event /session setups.

Skills / Requirement

- Ability to read, write and speak Japanese preferably who has cleared JLPT ( Level 1)

- Experience in Workforce Administration / GHRS

- Excellent quantitative and analytical skills with extraordinary attention to details and accuracy.

- Excellent computer skills - intermediate Excel skills required

- Takes new initiatives/projects to improve working methods/solve issues

- A good team player and keen learner

- Post Graduate / Graduate

- 2-3 yrs experience in HR Shared Service environment