Housr - SVP/VP - Operations - IIT/IIM/NIT/ISB

About Us:

Housr is India's top luxury-managed accommodation provider, offering a living experience that is par excellence. Exclusively focused on working professionals and the millennial generation, Housr provides a comfortable, connected, and curated way of living where one can enjoy all the modern amenities under one roof along with an enriching community experience.

A niche player in managed living for millennial's and working professionals, Housr aims to revolutionize the way people find and experience housing by fostering a community of like-minded individuals. Sprawling in 70+ world-class properties in 5+ major metropolitans across the length and breadth of India, Housr has become synonymous with being the 'masters of luxury living'.

Housr Homes:

Housr Homes offer the perfect stay solutions to new-age individuals, couples, and small families looking for the best when it comes to their accommodation. With in-house amenities, 3-tier security, and tech-enabled living, complete with round-the-clock resident assistance, Housr Homes is the ideal combination of luxury, convenience, and privacy.

Job Role

The VP/SVP of Operations will plan, direct, coordinate, drive and oversee PAN India operations at Housr, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization.

Job Responsibilities:

- Functional ownership of operations across multiple cities.

- Strategizing the long-term business directions for ensuring maximum profitability in line with organizational objectives.

- Ensuring proper coordination with all the support departments and vendors.

- Work alongside the senior management team on enhancing profitability and efficiency through the company's operations.

- Generating future insights for more business opportunities.

- Lead strategic initiatives to deliver on business KPIs spanning across top line growth, cost management and customer experience.

- Engaging with stakeholders to identify and solve bottlenecks and implement best practices.

- Take autonomous, data driven decisions and ensure cost reduction and quality control.

- Reviews and approves cost control reports, cost estimates, and staffing requirements for projects.

- Ensuring targeted driven go live of various projects based on Ops plans.

- Ensuring and providing perfect, upscale, professional and high-class customer service experiences.

- Monitoring customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

- Recruiting, mentoring, training the existing operations team and developing customer relations / center team for ensuring compliance to all standards and operating procedures.

Requirements:

- 7+ years of experience in operations and vendor management or related fields.

- Graduate / Post graduate from a premier institute (ONLY from tier 1 institutes IIT/IIM/NIT/ISB pass outs).

- Must have experience in Inventory Management, Logistics Management, Operations Management, process improvement and vendor management.

- Technology affinity and track record of employing systems to drive simplification and change, familiar with analyzing and making decision based on numbers.

- Extremely high ownership, self-starter ability to get hands dirty, and work in a constantly changing and fast growing environment.

- Comfortable in multitasking and working in a fast paced and dynamic environment.

- Should have excellent leadership and people management skills. Experience in managing a large and diverse team will be prioritized.

- Comfortable with travel in a dynamic and uncertain startup environment.

What Can You Expect:

A phenomenal work environment with extremely high ownership and growth opportunities.

Quick iterations and deployments- fail-fast attitude.

Opportunity to work on cutting edge technologies.