HostBooks - Quality Analyst

Quality Analyst

Essential Duties & Responsibilities:

- Call quality monitoring

- Expectation management.

- Ensure consistency in quality.

- Monitoring changing trends

- Suggest strategic change in the operations

- A creative mindset ; and the ability to approach a problem creatively

Requirements:

- Good communications skills, both written and verbal.

- Drawing feedback and checking quality of maintenance.

- To ensure consistency in quality

- Set up quality assurance analysis teams

- Monitor, regulate and suggest strategic change in the operations