Job Description :
- Asset performance improvements & P&L ownership of the Region.
- Responsible for overall Cluster Operations and marketing
- Responsible for Doctors availability, consultation occupancies for all Clinical Units
- Manage operations at Regional Level: staffing (both employees & consultants), customer service, revenue, expenditure & accounts, statutory compliance including security & safety.
- Responsible for turnover and profits, will be evaluated at EBITDA level.
- Monitoring & reviewing all patient related services to ensure high degree of Customer Satisfaction Index and NPS scores
- Strategic business forecasting.
- Identifying performance targets & account abilities, reviewing & evaluating performance against the targets, identifying & addressing deviations & its relevant causes.
- Is responsible for bottom line profitability and revenue generation as per target of the unit.
- Own customer satisfaction and quality audit results and supervise their drive up the charts.
- Implement review and control mechanisms
- Ensures optimum utilization of facilities & services.
- Monitor the key performance indicators of the unit and initiate corrective action, whenever necessary.
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