HomeLane.com - Business Unit Head - IIT/IIM/ISB/XLRI

Business Unit Head - Bangalore

- We are looking for high-calibre general managers with 3-6 years of work experience, from Tier 1 undergraduate or post-graduate schools (IITs, NITs, BITS, Top Delhi / Mumbai / Chennai Liberal Arts Colleges, Ashoka, IIMs, ISB, XLRI)

- As Business Unit Head, you will be responsible for the P&L of the city, the customer experience we offer our clients & prospects, and the development & management of the team based in the city. This is a highly entrepreneurial role, and will need you to be great at 0 to 1 and at 1 to 100 (ref: Peter Thiel).

- In this role, you will lead sales, design and operations for the city. You will also lead our relationship with all city-based partners (Square Partners, Design Partners), vendors (manufacturers, HDS vendors, local service providers who enable business for us).

Customer acquisition :

Generate leads :

- Acquire home-owner databases of apartment complexes

- Proportion small % of marketing budget to digital marketing lead gen

- Carry out BTL activities to generate awareness & leads amongst TG

- Partner with builders for B2B orders, to corroborate our strong B2C business

Generate meetings :

- Convert leads to meetings through email, voice and text campaigns, leveraging the HomeLane Customer Service Team

- Ensure adequate staffing for meetings

- Drive meeting-SLAs - accurate quotes sent to 100% of prospects met within stipulated time

Drive order closure :

- Leverage our sales force: 1-2 Assistant Sales Managers; 1 Showroom Manager per experience centre; Design Partners; Design Relationship Managers; and Bengaluru-based Welcome Team

- Leverage our technology capabilities: Spacecraft, IQ, Modular Quotation App, Phoenix / Salesforce

- Drive sales SLAs - sales followups, revised quotations, site visits (as needed)

- Manage overall marketing budget based on city target

Customer servicing :

Design :

- Manage 10-40% process of design to ensure customers get a top-notch experience

- Hire & retain Design Manager, Design Relationship Managers & in collaboration with HomeLane People Team

Production :

Installation :

- Ensure that HomeLane is delivering on our 45 day guarantee on every single project

People Management :

- Hire great talent and drive employee performance management