Home Credit - Senior Manager - Tele Collections

Job Discription :

- Primary objective is to supervise and manage Phone collections team, deliver continuous results, drive improvement through initiatives, identify gaps and fix them.

- Management of overall business operations and coordinate with various departments and teams to ensure delivery.

Key Responsibilities :

- Continuous monitoring of key collection metrics, highlight key risks and provide input for mitigation plan.

- Actively monitor bucket efficiencies and come up with recommendations to improve basis specific collection strategies.

- Ensuring effective manpower alignment to drive bucket efficiencies

- Mentoring and coaching of TL's & AM- s

- Target setting and ensuring daily, weekly and monthly targets are achieved

- Daily, weekly Review to keep a track of team performance against the target

- Manpower planning as per the forecasted volume

- Designing calling strategy and dialer management

- Liaising with support functions to improve team performance

- To drive high productivity with efficiency

- Must be able to formulate and effectively execute collection strategy.

- Needs to control absenteeism and attrition in the portfolio

- To assist/drive key projects within the company

Need to have :

- Tele collections experience is must

- Must have handled TLs/AM's with minimum span of 500 FTEs

- Must be able to drive the Team for higher productivity with Efficiency and Change as per business and requirements.

- Should be well versed with MS Office applications

- Must be well organized at work to manage large volumes and plan ahead

- Must have excellent Interpersonal skills to operate in a multi-cultural environment

- Should be self driven to drive results