Manager- Process Optimization and Improvement (Collection Strategy) Objective (Purpose of the Job) : - Design and reengineer/optimize key Collection processes via Automation/Simplification/Waste Reduction/Technology enablement to support key Collection metrics - Collection Effectiveness, Early Delinquencies Control, Paid Tills, Cost per $ Collected. Identify industry best practices in collection processes across countries and competitors. - Key Responsibility to engage Continuous Improvement culture across collections and making sure all documentation of processes, policies and procedures is up to date and regularly reviewed for search of opportunities of improvement or mitigation of risks of non-compliance. - Also, be a subject matter expert for all M&C processes and is responsible for ensuring internal controls of all the processes of M&C. Monitoring of field processes and ensuring compliance to the laid process. Validation of M&C Incentives Key Responsibilities : 1. Mapping and Reviewing all relevant Processes in Collections as well as maintaining one Comprehensive Master Process Map representing the whole lifecycle of the customer within Pre-Collections and Collections 2. Support, Take Part or Lead assigned major Projects within Collections, Risk or the Company if required to do so 3. Gathering all the relevant information required for successful project / transformation completion 4. Regular Implementation of New Processes or of new versions of Processes with clear communication and involvement of other Collection Strategy or Collections Department streams 5. Creating clear communication and language of benefit presentations/analytics to get buy-in from different stakeholders for any of their process relevant changes proposed by Collection Strategy & Analytics 6. When possible and if needed, trying to implement changed Processes in a Champion-Challenger model comparing new to old one on comparable samples - to help take final decision on validation of change 7. Running various process transformation projects for Cost Saving, Performance Increase & Collections "Quality of Life" improvements 8. Running cross-functional activities like projects - publish calendar for regular reviews and keep the relevant stakeholders informed in advance 9. Stakeholder Management for Projects, Transformations, Reviews and Documentation Validation 10. Supporting all Collection streams & help in closure of all critical points with support of stakeholders 11. Predicting impact of Company / Group wide changes in policies, practices or systems on currently running processes with cooperation with other Collection Strategy & Analytics streams 12. Acting as steward to Collections Documentation Tracker and make sure there is a central database of all significant documentation within the department 13. Running and Control a Department-wide Change Log - to be regularly reviewed with Head of Strategy, Collection Leadership & HQ 14. Participating in all Process review activities run by or with HQ / other Home Credit Countries representatives 15. Creation of a Continuous Improvement (CI) culture through interactive sessions and putting in place Key Business Rituals 16. Measuring effectiveness of CI and Ritual Practices implemented and adjusting these to give more effective results and be less costly in the sense of time and effort 17. Using and proposing Interactive, Automated or Ritual methods for day-to-day activities process improvement and control from an arsenal of Lean, Six Sigma, LSS or other Excellence tools and practices known in either the financial sector or even creatively adapting such tools from the manufacturing sector 18. Listing potential performance and efficiency improvement opportunities via tools, utilities or automation development for either searching vendors on market or creating these solutions in-house 19. Supporting review of technical processes from an angle of compliance, robustness, stability and optimization (SQL procedures, ETL jobs, solutions from IT for suddenly occurring problems) 20. Taking the role of SPOC for all Operational Risk driven Reviews and Initiatives 21. Sharing ideas as well as best practices to achieve the organization goals 22. Participating in company's and department's long-term strategies as well as taking an active part in formulating them 23. Pro-actively identifying gaps, waste and non-values within all processes and procedures within Collections and proposing ways to mitigate or remove them 24. Policy formulation & studying the effects of strategies and policies. If found ineffective, suggests revision in policy and its implementation 25. Submitting advancement reports to the senior management for periodical reviews 26. Devising ways with other Strategy streams to check & monitor whether all the processes are being executed as per expectations 27. Identifying and Troubleshooting any conflicts arising in the processes either independently or with a team of experts Ensuring adherence to internal & external audit requirements. 28. Providing effective feedback & coaching transformation project team members or colleagues whose work is subjected to process transformation 29. Implementing and act in accordance with the organization's information security policy to ensure data protection 30. Monitoring of dashboard (One Pagers) of each process 31. Ensuring that there are no gaps in the requests received and processed 32. Capacity management of entire M&C team 33. Design and calculation/Validation of all the incentive schemes of all support functions 34. Represent M&C in all the discussions at company level 35. Responsible for Audit management of Entire M&C 36. In case of absence of team heads act as the first point of contact 37. Review the processes with each team head to identify and implement the changes which can increase the productivity of the process (Like MS forms for capturing inputs in Field inbound support) 38. Coaching and mentoring the team members, assigning tasks within the team, and keeping a track on the quality and timelines of the deliverables.

Gurgaon/Gurugram

Home Credit - Manager - Process Optimization & Improvement - Collection Strategy 

Home Credit - Manager - Process Optimization & Improvement - Collection Strategy  ,Job Description for Home Credit - Manager - Process Optimization & Improvement - Collection Strategy  in Home Credit India Finance Private Limited in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!

Job Description for Home Credit - Manager - Process Optimization & Improvement - Collection Strategy  in Home Credit India Finance Private Limited in  Gurgaon/Gurugram for (5-8) years of experience. Apply Now!