Home Credit - Head - Public Relations

Home Credit is a leading consumer finance provider that offers you easy, simple and fast loans for your every dream. We believe in making financial services simple, transparent and easily accessible to all.

Home Credit India is part of the international Home Credit Group that began operations in Prague, Czech Republic and that has a presence across ten countries in Europe, Asia and US today. After setting up business in India in 2012, we are one of India's fastest growing Non-Banking Financial Companies (NBFCs) with operations in more than 40 cities across 13 states and counting. Home Credit India has a strong network of over 3,000 Point-of-Sale (PoS) outlets servicing a growing customer base of over 5 lakh, through an employee base of nearly 8,000 committed individuals

Job Desciption

1. Managing the company's sustainable reputation through planning, developing and implementing PR strategies, tactics and initiatives

2. Leading the PR team to deliver beyond expectations

3. Handling Crisis Communication (in cooperation with other departments), developing tactics for crisis communications in both traditional and social media

4. Closely cooperating with other company's departments in customer complaints' resolution provided they may create an issue and/or a crisis

5. Inspiring the company's efforts in progressing towards full transparency vis-a-vis customers, leading Financial Literacy Initiatives across the company

6. Developing and maintaining professional relationship with the decision-makers in Chinese media

7. Managing the external deliveries from Public Relations Agencies and other Vendors

8. Managing the company's presence at social media

9. Feedback to the Head of PR on achievements, issue and problems

10. Feedback and cooperation requested from PR/Communications at the Group level

Education/Experience

1. Master Degree (preferably in Economics, International Relations, Media Management, Communications/Marketing, Journalism)

2. Foreign studies certicate (a prove of reasonable training abroad)

3. Minimum five years of experience at the same/similar position in China (the experience from a foreign company or an internationally-based PR agency is the advantage

4. Proven track record in dealing with both traditional and social media, understanding of social media management

5. Proven skills in issue and crisis management

6. Ability to think independently and out of the box, excellent abilities in interpersonal communications

7. Ability to develop and maintain informal networking necessary for the excellent performance

Knowledge

1.Sound knowledge of the international concept of Public Relations profession

2.Fluent in English (full oral and written command)

3. Persistent, performance-driven and solution-oriented

4. Highly trustworthy and energetic, proactive an enthusiastic

Skills and Competencies

1. extrovert-oriented, self-dependent and well-organized personality with sense for details

2. independent thinker who does not await instruction to act

3. committed, in times of crisis able to outperform the colleagues through calm, resolute and well organized act

4. strong ability to prioritize

5. strong analytical skills when comes to what is behind what people say

6. accustomed to give regular and well organized reporting and feedback