Holostik Group - Senior Manager - Key Account Management

Senior Manager - Key Account Management

HOLOSTIK INDIA LIMITED:

Position Senior Manager - Key Account Management

Purpose of Position-Heading the team to develop avenues of revenue generation in existing clientele & building a strong Customer Retention strategy for consistent growth. Managing good relations with customers.

Department Sales & Marketing

Reporting : Director

Close Coordination: Sales & Marketing - Team, Plant, Finance

Based Location : Mumbai

Educational Qualification PGDM/MBA (Sales & Marketing), Graduation - BBA/BBM, BTech

Key Responsibilities:

- Building and maintaining strong engagement with existing customer, to increase sales and lifetime value.

- Design and implement Customer Retention Strategy and Programs for Retention activity.

- Responsible for performance & optimization of all plans and strategies for developing business and achieving the company's sales goals.

- Preparing and managing monthly, quarterly, and annual budgets for the Sales Team.

- Manage customer segmentation and set KPI's accordingly.

- Collaborating with customer to understand their business needs and objectives. Profiling customer-centric data.

- Identify opportunities to grow the database, in key customer segments.

- Effectively communicate the product value through presentations and proposals.

- Manage the customer communication programs across multiple mediums, tracking and measuring performance and impact.

- Understand Geography and Industry specific landscapes and trends.

- Assists in the development of the sales plan. Prepares forecasts and KPI reporting for upper management for use in organizational planning, financial forecasting, budget setting and strategic planning.

- Ensuring the production of regular reports on Business KPI performance.

- Provide full visibility into the sales pipeline at every stage of development.

- Daily Calendar planning for day's events.

- Coordinating with customer for repeat order/ order revision/ price revision/delivery schedule confirmation / new development etc.

- Sharing proforma invoices to customer for order processing.

- Preparing PO on behalf of customers as and when required.

- Sales order management in SFDC for assigned customers and tagged customers.

- Coordination with respective plant contact person for updates on material status.

- Sharing dispatch details along with invoice to customers.

- Coordinating with customers regarding material delivery confirmation and sort out any issues related with delivery.

- Payment follows up via calls and mails. Re-sharing invoice hard copy / soft copy wherever required.

- PCR entry against payment receipt for assigned customers and tagged customers.

- Accessing customers B2B portals on regular basis for downloading PO, delivery schedules, payment advice and creating ASN/ WSN's.

- Preparing numbering details for submission to IT team wherever non-IT numbering is used.

- Coordinate with plant for advance planning of RM and stock keeping orders.

- Coordinating with customers regarding any complaints w.r.t material delivery, material quality etc. Case and credit notes generation in SFDC when required.