Hinduja Global Solutions - Senior Manager - Business Excellence

Key areas of responsibilities :

- Manage and execute high impact business / organizational projects which are cross functional in nature.

- Generate business impact / client value adds through Continual Improvement initiatives or transformational thought process

- Support all geographies in Continual Improvement initiatives.

- Support all other Business Excellence initiatives e.g. CSAT, Internal Customers Satisfaction (ICSAT), Operations Self Assessments (Health checks), implementation of Transition Methodology.

- Alignment of organizational metrics to Excellence frameworks.

- Implement strong governance to address Operations Quality and Improvement projects and initiatives.

- Build team capability.

Desired skill sets :

- Strong Program management skills.

- Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc.).

- Knowledge of ISO9000, ISO27000, HIPAA is added advantage.

- Work experience as Quality consultants will be an added advantage.

- Capability to train and conduct workshops in Business Excellence.

- Ability to identify process re-engineering requirements against end to end service provisioning.

- Ability to work across various geographies.

- Customer facing and interaction abilities.

Desired qualifications (including certifications) :

- Graduate

- Diploma or Masters in Business Administration or any Post-graduation will be an added advantage.

- Six Sigma Black Belt certified Must

Desired years of experience :

- Around 10 -12 years

- Preferably, should have leadership experience in US Healthcare Industry in the field of Quality/ Excellence/ Operations.

- Prior Experience of transformational projects impact end customer will be an advantage