Hinduja Global Solutions - Manager - Outbound Sales - Insurance Domain

Manages daily performance to ensure that all CROs, Team Leads and leadership team to provide an exceptional Customer Service (internal and external)

Meets/exceeds service and quality levels as assigned by Management/Client.

Coordinating with the client on process related issues and updates

Uphold Our Client/Company virtues

Sales target to meet as per process

Ensure profitability of the process

Preparation of budget and process manpower count

Works with Cross-Functional Teams to ensure that both internal and external customers needs are met

Optimum utilization of resource to meet productivity

Identify and organize training programs

Interview candidates to ensure quality of Hire

Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals

Identify key people, mentor leaders

Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact

Coaches and mentors CROs, Leadership team, AMgrs

Recommends new ideas for improvement in work processes within the Call Centre, to provide excellent customer service

Accountable for the production and quality targets of the team

Performance Projection of the process

Mining of the account in co-ordination with the Department Head and ensuring the account grows

Desired Candidate Profile

4-5 Years of experience in Outbound sales, preferably Insurance domain

Excellent communication skills (verbal and written) in English

Good command over Regional Language Kannada

Ability to exercise tact and good interpersonal skills

Analytical & Problem solving skills

Self-motivated and a self-starter

Fair Knowledge of Billing and managing P&L