About Hilti: Hilti provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, we- re a great place for you to show us your worth as you learn, grow and carve-out your career. We are proud to be consistently ranked among the world's best places to work including the Sunday Times 100 Best Companies to Work For (2017) The World's Best Multinational Workplaces (2017) and 7th place in the Best Multinational Workplaces category in Europe (2017). These awards are a testament to our investment in our people and culture. Our customers are at the heart of everything we do. That's why we run our own direct sales teams, with over two-thirds of our Hilti team members working directly with our customers every day. That's 230,000 interactions worldwide happening online, on the phone, and onsite. About Tools Services: Tool Service is the - After Sales Service- function of Hilti India Private Limited. This function is vertically integrated directly to the region HO (Hong Kong). Hilti is a premium brand in the power tools industry and the primary responsibility of - Tool Services- remains to provide the best in class services to our esteemed customers to enhance and sustain the long-term customer satisfaction Hilti had been a market leader in terms of service differentiation and also, have been deeply into the service Innovations for bringing in continuous feed for offering new - Value added services- to our customers. We, at Hilti, strongly believes that Service innovation is the future of industry and hence, we are intensively focusing on the same Purpose of position (Overall contribution to corporate goals): This profile has a national role and the candidate will be responsible for critical business activities across the after-sales service network of Hilti India Private limited. This will include a consultative approach for delivering end to end projects starting from the challenge/ scope of improvement identification. It is an exciting opportunity for a candidate who would like to build career in an outgrowing global organization in the after sales service operations This job role will immensely contribute to our business strategy where service differentiation and operation excellence are the major identified pillars. Core Accountabilities - Steer and implement the service enhancement projects across the network - Drive and execute the Tool Service strategy / standards in the Marketing Organization - Identifies and evaluates improvement potential and initiates change requests by considering the impact and providing feedback to the Global Process Management - Accountable for achievement of defined performance level - Steer the Lean transformation in the function across the network - Drive the Lean transformation by active developing and implementing specific lean initiatives - Educate and enable line managers to drive Lean principles and ensure business impact on local level Additional Activities - Has the authority to drive change management and implement global standards / processes. - Take ownership of the performance drivers and support target setting. - Ensure access to Tool Service know-how, new technologies and processes. - Make presentations in different forums on a Marketing Organization level. - Manage, coordinate and steer the projects on a day to day basis. - Participate in regional (Asia) projects and supporting global community. - Master trainer in Tool Service processes & systems and as well for lean principles Key Performance Indicators 1. Entrepreneurial approach - a track record of achieving results by working effectively with and through others. 2. Ability to conceive long term strategies 3. Cross Functional Alignment 4. Getting things done Applicant Profile - B.E/B.Tech plus MBA with 7 to 10 years of experience in a manufacturing firm in after sales/Repair department - Has good commercial and Project Management experience - Has good analytical skills - Has a good exposure of Team Management - Has good negotiation and communication skills in English - Has good process and system (SAP/BI) know-how in After Sales Service Operations - Has good experience in Stakeholder management

Gurgaon/Gurugram

Hilti - Manager - Operations Excellence - Tool Services 

Hilti - Manager - Operations Excellence - Tool Services  ,Job Description for Hilti - Manager - Operations Excellence - Tool Services  in Hilti India Ltd in  Gurgaon/Gurugram for (7-10) years of experience. Apply Now!

Job Description for Hilti - Manager - Operations Excellence - Tool Services  in Hilti India Ltd in  Gurgaon/Gurugram for (7-10) years of experience. Apply Now!