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22/02 Manish Pandey
HR at HighLevel India Private Limited

Views:1785 Applications:573 Rec. Actions:Recruiter Actions:430

HighLevel - Product Manager - Conversations (3-8 yrs) Premium

Anywhere in India/Multiple Locations Job Code: 1378435

About High Level:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.

Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 50,000 agencies and 300,000 small & medium businesses. Our remote team of 900+ professionals operates across 15 nations.

About the role:

We are seeking a talented and experienced Product Manager to join our team. The successful candidate will drive the development of our conversation module within the core CRM.

Our conversation module, which focuses on lead generation and engagement, currently serves over 250,000 businesses and processes billions of messages monthly.

As a Product Manager specializing in CRM - Conversations, your role will involve overseeing the development and management of our conversation products and their modules. You will collaborate closely with cross-functional teams, including engineers, designers, marketers, and customer success professionals. Your goal will be to define, prioritise, and deliver innovative solutions that enable customers to seamlessly grow and manage their businesses.

Your roles & responsibilities:

Strategy & Vision:

- Establish the strategic direction and vision for High Level's CRM - Conversations product features.

- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.

Product Planning and Roadmap:

- Collaborate with stakeholders to identify and prioritize user requirements and feature enhancements.

- Collaborate with customers to identify their needs and current challenges, which would feed forward into the Product planning process.

- Develop and maintain a detailed product roadmap for CRM - Conversations, aligning it with the company's overall product strategy and goals.

Requirements Definition:

- Conduct user research, interviews, and data analysis to gather insights and identify pain points.

- Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.

Product Development and Launch:

- Collaborate with engineering and design teams to ensure timely and high-quality product delivery.

- Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.

Stakeholder Communication:

- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.

- Act as a subject matter expert on CRM - Conversations, providing guidance and support to internal teams and external customers.

Performance Monitoring and Analysis:

- Define and track key product metrics to evaluate product performance and drive data-driven decision-making.

- Monitor customer feedback and conduct competitive analysis to identify areas for improvement and address customer pain points.

What we're looking for;

- Domain Knowledge: Strong understanding of CRM & SaaS concepts, technologies and market trends.

- Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.

- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.

- Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.

- User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.

- Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.


- Minimum 2+ years as a Product Manager, with a preference for CRM products & SaaS experience.

- Degree in computer science, engineering, business, or a related discipline.

- Familiarity with leading CRM platforms and their landscape

- Indicative Interview Process:Please note that the sequence and number of rounds may vary based on candidature, interim feedback, and role requirements.

Step 1: Introductions & Exploratory Call, duration 30 mins

The step aims to introduce High Level to you and help answer questions about our Vision, Mission, and roadmap and get to know you better!

Step 2: Product Round - Case study, duration 60 mins

This round assesses your product management skills and abilities across various dimensions, such as strategic thinking, process understanding, product judgment, and problem-solving.

Step 3: Tech Round, duration 60 mins

The goal of this is to understand your understanding of tech systems and your stakeholder management skills.

Step 4: Cultural Fitment Round, duration 60 mins

The goal is to assess cultural fit by discussing values, behaviours, traits, and other relevant aspects to ensure alignment between the candidate and the company's culture

Step 5: Compensation Communication, duration 30 minutes

This step focuses on sharing the offer details, including role, level, expectations, and compensation, based on previous discussions.

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Women-friendly workplace:

Maternity and Paternity Benefits

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