Hexaware - Service Delivery Manager - Airline Domain

- 15+ yrs of experience in Travel and Transportation industry (preferably Airline industry)

- Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location

- Monitor progress of projects and update the Account manager / DH

- Risk & Opportunity identification, mitigation planning and monitoring Walkthrough of Account Plan with Project Managers

- Prepare consultant plan and plan for right consultant mix

- Ensure quality of product delivered

- Review Project Metrics/ SLAs and their achievement and take corrective action

- Review Project risk & opportunities and initiate appropriate action

- Timely billing in line with payment milestones

- Track customer complaints and escalations to closure

- Improve productivity of the team by initiating and tracking CVAs and improvement actions