Hexaware - Manager/Senior/General Manager - Presales & Solutions

Job Description:

- Respond to RFPs and RFIs pursued across multiple non IT domains - voice / non voice processes focusing on Customer Experience

- Analyze client landscape presented in RFI / RFP and through onsite studies and suggest solutions leveraging best practices, Automation / RPA and analytics interventions

- Anchor transformation solution for voice / non voice / chat outsourcing pursuits of Hexaware

- Analyze client situation presented in RFI / RFP documents and suggest specific / SSC solution to client leveraging all optimization interventions

- Coordinate with all stakeholders / seek sign-offs and close solutions

- Articulate solution through depictions in solution presentations / RFP / RFI response /proposal documents

- Work out project costing / pricing and get necessary approvals

- Finalize solutions and take deals to closure

- Make solution presentation to clients / anchor client visits

- Frequent international and domestic travel

Required Candidate Profile:

- Experience in to Presales and Solutions across BPO / contact centers

- Graduate, MBA preferred

- Around 7 - 12 years of total experience with at least 3+ years of experience in to presales and Solution

- Willing to travel internationally (when travel opens up)

- Ability to undertake assessment at client site and make client presentations

- Knowledge of leading ERPs viz. SAP, Oracle EBS, Peoplesoft, MS Dynamics, JD Edwards etc.

- Knowledge of cutting-edge technologies viz. RPA