Hexaware - Manager - Commercial Cards/Banking Operations

- 8 to 10 Yrs. of experience in Banking / Operations - Back Office/voice operations, preferably in cards operations with an International Bank covering Customer Onboarding / Card Application Processing / Information Security Administration / Central Travel Account / Service Desk / Payments / Visa, MasterCard Interchange Settlement / Fraud Management / Investigation / Disputes / Reconciliation / MIS and MMIS

- Strong Technical International card domain.

- Project Management skills, detailed knowledge of the Commercial Card Business Model and Data Flow

- Vision+/Cards Infrastructure knowledge experience (preferred)

- Good domain and analytical & verbal communication and management skills

- Commitment to achieve deadlines provided and result oriented

- Ability to develop staff at all levels within the space continuously to retain and upskill talent

- Excellent customer and client relationship skills

- Skilled in escalation management

- Logical thinking and attitude for learning

- Excellent team worker, able to work in virtual global teams

- Ability to clearly communicate to stakeholders on the Client side effectively and work collaboratively to ensure effective solution on all potential issues

- Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of Cards business life cycle / processes

- Open minded, able to share information, transfer knowledge and expertise to team members

- Willing to travel basis requirement