Hexaware - General Manager - Operations - BPO

- Operations Management Troubleshooting any errors arising in the process and ensuring error-free day beginning and day- end activities

- Reviewing operational processes and leading the implementation of process changes in order to ensure higher operational efficiency and optimal resource utilization

- Formulate & implement internal reporting systems to monitor quality & KPI

- Forecast workload and schedule staff to meet anticipated workload within scheduled turnaround time there by enhancing efficiency and meeting deadlines

- Smooth transition of operations from client side to in house and meeting and exceeding targets for international clients.

Role: Operations Manager

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Operations

Education

UG: Any Graduate

PG: Any Postgraduate