Hexaware - Customer Success Manager - ServiceNow

Professional

- 8+ years of experience with ServiceNow required

- 12+ years of experience with IT Industry required

Academics

- Bachelors degree or equivalent combination of education and experience.

- Preferred Qualification

- MBA (IT Operations)

- CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping

- ITIL Foundations certification is preferred.

Must Have Experience

- Experienced in implementation of ServiceNow solution using industry best practices and help build a complete ecosystem around ServiceNow

- Ready to walk the extra mile to meet the Customer Success

- Hands-on development experience for ServiceNow platform

- Ability to design and propose solutions around ServiceNow Product line and their interface to IT landscape

- Implemented ServiceNow project in Domain separated instance

- Experienced in implementation on ITOM & Automation.

- Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.

- Able to guide the team and handle escalations

- Prior experience with Presales / Customer handling / Consulting around ServiceNow.

Good to have Experience

- Worked on either of CSM, HRSD, GRC, ITBM

- Review existing set up and provide best practice recommendations in line with the OEM

- Not just a People Manager but someone ready to get hands dirty when needed