Company : Hexawae BPS Position / Title : Manager / Senior Manager 12 - 20 Years of exp Work Location : Navi Mumbai / Chennai Experience: - 8 to 10 Yrs. of experience in Banking / Operations - Back Office/voice operations, preferably in cards operations with an International Bank covering Customer Onboarding / Card Application Processing / Information Security Administration / Central Travel Account / Service Desk / Payments / Visa, MasterCard Interchange Settlement / Fraud Management / Investigation / Disputes / Reconciliation / MIS and MMIS - Manage 2-3 Assistant Managers with overall FTE span of up to 100 including TL's / Sr. executive's / Executive- s - Liaise with Operations Leads and Stakeholders across different geographies on day-to-day delivery and meet structured deliverables deadlines - Mentor Change Management including automation initiatives including transformation and robotics, and drive productivity milestones - Monitor operations health in terms of SLAs, KPI, Risk Indicators and Process Metrics - Strong Technical International card domain. - Project Management skills, detailed knowledge of the Commercial Card Business Model and Data Flow - Vision+/Cards Infrastructure knowledge experience (preferred) - Good domain and analytical & verbal communication and management skills - Commitment to achieve deadlines provided and result oriented - Ability to develop staff at all levels within the space continuously to retain and upskill talent - Excellent customer and client relationship skills - Skilled in escalation management - Logical thinking and attitude for learning - Excellent team worker, able to work in virtual global teams - Ability to clearly communicate to stakeholders on the Client side effectively and work collaboratively to ensure effective solution on all potential issues - Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of Cards business life cycle / processes - Open minded, able to share information, transfer knowledge and expertise to team members - Willing to travel basis requirement Technical Competencies: - Hands on experience on working with Microsoft Office applications - Word, Excel, Access, Visio and PowerPoint - Working Knowledge on Microsoft SharePoint

Chennai

Mumbai

Navi Mumbai

Hexaware BPS - Manager/Senior Manager - Commercial Cards Operations 

Hexaware BPS - Manager/Senior Manager - Commercial Cards Operations  ,Job Description for Hexaware BPS - Manager/Senior Manager - Commercial Cards Operations  in Hexaware BPS in  Chennai Mumbai Navi Mumbai for (12-20) years of experience. Apply Now!

Job Description for Hexaware BPS - Manager/Senior Manager - Commercial Cards Operations  in Hexaware BPS in  Chennai Mumbai Navi Mumbai for (12-20) years of experience. Apply Now!