Hexaware BPS - General Manager - Capita Market Operations

- Managing point of contact for the BFS based client for all aspects of activity in the engagement

- Responsible for delivery of mid/large sized projects in BFS space

- Define and lead the program team with robust strategy and operational models driving customer centricity, industry focus and new ideas in applying technology for business innovation

- Communicates with Project leads and business sponsors to prioritize and schedule delivery based on resource allocation

- Ensures projects are staffed and tracked appropriately and conform to the development methodology

- Managing the relationship, looking at opportunities for growth, providing governance for the delivery being done for this portfolio and being the point of escalation for any issues with the engagement

- Experience required in implementing several complex technology/business transformational programs that clearly differentiates company's business with its competitors

- Managing the delivery happening across the portfolio, pro-actively looking at opportunities to transform delivery, P&L management ($12-$20M) for the portfolio

- Proposes projects for process improvement, technical enhancements, and cost savings efforts

- Assists client in organizational structures for optimum project delivery

- Developing engagement proposals and detailed engagement plans and schedules

- Will have total responsibility and be held accountable for engagement's success

Desired Profile:

- Relevant leadership experience of approx. 5 years for similar scale, diversity and complexity and overall experience of 15+ years

- Program /Portfolio Management at scale

- Client relationship management

- BFS - specifically capital markets (front/middle/back office services)

- Technology Background preferably Java / J2EE/ .NET

- Experience in anchoring several CIO level presentations and winning large deals is a plus