Hexagon - Specialist - Information Technology

IT Specialist

- Interacting with internal customers and working collaboratively with them

- Implement Global IT policies and procedures.

- Perform IT service desk operations for all support issues relating to internal systems infrastructure, hardware, and software, investigating these issues and seeing them through to resolution with interfacing to Global IT 2nd level support teams

- Responsibility for maintaining the availability, security, integrity, performance & enhancements of internal IT systems infrastructure, which includes Windows servers, LAN network, VoIP phone systems

- Install and configure desktop PCs, laptops, smartphones and mobile devices with appropriate software applications according to Global IT standards and IT guidelines

- Phase-in /phase-out of HW and SW and Inventory Management

- Maintain appropriate records of warranties & license information, ensuring that licenses are kept up to date and are being used according to agreements in place

- Collaborate with Global IT staff and contractors to resolve IT incidents

- Provide user training

- Maintain knowledge of current, new, and evolving strategies and technologies about system support through appropriate industry links and professional memberships

- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs

- Help define IT infrastructure strategy, architecture, and processes along with the global IT team

- Assess vendors and develop test strategies for new hardware and software

- Responsible for managing and mentoring an IT team.