About the Company : HevoData, Inc (https://hevodata.com) At Hevo, we are building the world's most secure and scalable data platform as a service (PaaS). Hevo Data is based in San Francisco, Bangalore and is backed by top-tier venture partners (IDG Ventures - Investors in Flipkart, Myntra). We've built a Real-Time Data Integration Platform that helps enterprises solve the problem of Analytics, Machine Learning, and Artificial Intelligence. We are seeking a full-stack Customer Success Manager as the next critical piece in our rapid-growth company. Customer Success Manager will be responsible for owning the relationships, strategy, and well-being of Hevo Data's largest accounts. This role is based in Bangalore office. Role : The CSM will be responsible for making sure the clients in their portfolio are constantly learning from their data and extracting value out of their analytics investments with Hevo. We are looking to expand our Emerging Business team, focused on the retention and expansion of clients across segments, verticals, and lifecycle stages. Responsible for making sure the clients in their portfolio are constantly learning from their data and extracting value out of their analytics investments with Hevo. Profile : - You are highly consultative with savvy business acumen - You have sound data instincts and love making data-driven decisions - You are experienced working with executives at both growing startups and large enterprises - You understand the unique power of genuine relationships - You are extraordinarily friendly and quick-witted - You love to solve problems and always finds a way to deliver for our clients Responsibilities : - Leads discovery to uncover a client's- core objectives and connects them with a solution in Hevo - Coaches clients on Hevo product and analytics best practices - Analyzes data independently to discover insights that drive recommendations for clients - Understands competitive products and can speak to differentiators that spotlight Hevo - Connects with clients by exhibiting empathy, listening actively, presenting in an engaging manner, and communicating effectively - Partners cross-functionally to deliver solutions for clients that ensure client engagement and satisfaction - Influences and builds rapport with key decision-makers - Displays persistence and continually pushes to get clients maximum value from Hevo - Quickly balances client needs against what is best for Hevo and prioritizes accordingly - Makes well-informed decisions with minimal oversight Requirements : - Client management experience at a software company, digital agency, or management consultancy (e.g. Bain, Deloitte, Accenture) - Strong technical aptitude and attention to detail; can confidently project manage a technical project with many moving pieces - The persistence to build relationships where none exists - Excellent interpersonal skills; people want to hang out with you once they've met you - Strong communicator who can give an excellent presentation and write an eloquent e-mail - Love of data, and a thorough understanding of how data-driven decision making transforms a product or business - Empathy with a knack for understanding what a customer really needs and why they need it - Ability to multi-task and prioritize without being frazzled - Passion for providing top-notch customer service

Bangalore

Hevo - Manager - Customer Success 

Hevo - Manager - Customer Success  ,Job Description for Hevo - Manager - Customer Success  in Hevo Data in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Hevo - Manager - Customer Success  in Hevo Data in  Bangalore for (4-8) years of experience. Apply Now!