Hero Housing Finance - Manager - Customer Care

- Ensures adherence to Quality Management System and support for continual improvement

- Addressing all types of customer complaints and grievances and resolve within TAT

- Respond to client emails politely and clearly communicating relevant & precise information required by clients by corporate clients

- Follow up with various departments required to ensure appropriate action has been taken on each and every request

- Good interpersonal, analyzing and problem solving skills by means of effective & efficient communications

- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment

- Respond to all queries from the external and internal customers with accuracy following communication procedures & policies

- Well versed with banking practices