Position - Franchise Operations Manager/Sr.Manager Department - Franchise Sales Company - Expedient Healthcare Marketing Pvt. Ltd Work Location - Healthians Hub, Plot No. 518, Udyog Vihar Phase 3, Gurgaon (near Radisson Hotel, Udyog Vihar) Compensation - Salary as per industry Benefits - Group Medical Insurance + Term Insurance Greetings from Healthians! Healthians is India's leading health test at home service offering a wide range of health packages. It also has the fastest growing network of state-of-the-art fully automated diagnostic laboratories and a large team of highly skilled phlebotomists who specialize in sample collection from homes. Roles & Responsibilities : - You will lead a team of account managers to optimize efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute with ideas for effectively scaling up the operations in these areas. - Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives. Design and manage execution of the partner retention plan; Responsible for deciding on the partner requirements for all the areas under your purview. - Improve the systems and processes to better support management reporting, information flow and relevant business metrics - Ensure a flawless delivery service for the customers with special focus on real time service levels and schedule adherence; - Serve as a leader and point of contact as well to address issues that are partner related or internal stakeholder related - Manage and troubleshoot day-to-day key fulfillment metrics through the team - process adherence, customer updates, and driving the quality metrics on various operational work processes and SLAs. - Highlight anticipated breaches and liaison with respective teams to undertake proactive corrective measures. What we are looking for : - Strong analytical skills and experience in dealing with high level of complexity across multiple elements of business. Prior experience in process design and operations implementation. - Impeccable attention to detail, Result Driven approach towards the hurdles. - Inclination to do high quality and impactful work in a dynamic and unstructured environment - Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy - Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals - Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills - Good leadership skills - Graduate with 4-6 years' experience - Should have knowledge of Excel, SQL and Google-Spreadsheet. - Sales/Customer facing project experience is a plus

Gurgaon/Gurugram

Healthians - Manager/Senior Manager - Franchise Operations 

Healthians - Manager/Senior Manager - Franchise Operations  ,Job Description for Healthians - Manager/Senior Manager - Franchise Operations  in Healthians in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!

Job Description for Healthians - Manager/Senior Manager - Franchise Operations  in Healthians in  Gurgaon/Gurugram for (4-6) years of experience. Apply Now!