Healthcare At Home - Operations Business Excellence

Title: Operation-Business Excellence

Location: Noida

Reporting To: Head-Customer Service

Direct Reports: As of now None

Summary of Role:

Designing the Process

- Transactional & Strategic quality for Adopting best practices, ensuring meeting of SLA's, Drive process improvement and other quality tools for process performance measurement and standardization.

- Prepare & compile various weekly/monthly reports pertaining to process and productivity.

- Analyze complex issues and proactively resolve problems.

- Create, Control and Review process to prevent, detect and fix any risk.

- Propose and implement improvement in the CSAT, CRM, and Customer Feedback.